Our Return Policy

We offer a five (5) day return policy should you be dissatisfied with your projector purchase. Please contact our Customer Care Department at (800) 619-4229 for processing your return. We will then issue a Return Authorization Number. This number must be placed on all packaging of products being returned in order to process. All returns must be sent in original packaging in an unopened box. All returns for refund will be charged a 20% restocking fee plus the original outbound freight. (Lamps and Lenses are non-returnable)

In the unlikely event of a defective product return, we will exchange the product in accordance with the manufacturer's replacement policy within thirty (30) days of the date of original purchase.

For our Upgrade Exchange customers we offer a five (5) day full value upgrade policy. Projector may be returned for exchange or trade-up with no restocking fee. You pay only the difference between the original purchase price and the price of the new projector. Offer may not be available to our leasing customers.

Product that may be damaged during freight is the responsibility of the freight carrier. However, it is your responsibility to inspect and note any damage at time of delivery. Any damage must be reported in writing to the carrier representative at time of delivery if at all possible. Request a damage report or inspection report from the freight carrier. Concealed damage must be reported depending on carrier with (5) days or less. All product packaging and related components must be available for inspection. Contact the carrier for any claim associated with the damage. AVPartner.com is not liable for filing of claims or collection of damages.